House Rules

Think of this as our little “team playbook.” These House Rules are here to make working together smooth, fair, and stress-free. They outline what you can expect from me as your editor, and what I need from you as a client.

Clients are required to submit all files in an orderly, clearly labeled, and dated manner to avoid delays.
Delays caused by late submissions or incomplete files will result in shifted delivery timelines.
Once the first draft is delivered, clients have 24–72 hours to review and send feedback, as delays beyond this window may affect other client projects.
Silence beyond 72 hours may be considered approval, and the project may proceed or be marked as complete.
All feedback and revision requests must be collated and sent at once. Each round of requests counts as one revision. A third revision or additional changes will attract extra fees.
Clients are expected to respect agreed turnaround times and working hours. Urgent or last-minute requests are not guaranteed.
If files are submitted during work hours or on weekends, turnaround time begins the next business day to maintain a balanced workflow.
For retainer clients, projects paused due to client inactivity beyond 20 days may require a restart fee or be archived with no refund.
For retainer clients, switching video styles, editing formats, or creative direction is not always charged at the same rateand must be discussed in advance, as it may incur additional fees.
Final files should be downloaded and saved promptly (within 24–72 hours), as long-term storage is not guaranteed.

I commit to delivering edits within the agreed turnaround time, provided all files and feedback are submitted on time.
I will communicate clearly and promptly regarding timelines, project progress, and any potential delays.
I will edit content according to the selected package and agreed creative direction, while maintaining quality and attention to detail.
I will handle all client content with confidentiality, professionalism, and care.
I will notify clients in advance of unavailability, breaks, or schedule changes that may affect project delivery.
I will strive to provide a collaborative, respectful, and smooth editing experience, keeping communication positive and professional.
Any additional work outside the agreed scope (including extra revisions, style changes, or edits not included in the selected package) will be discussed and may incur additional fees.
I reserve the right to decline or discontinue a project if client responsibilities are consistently not met, or if the working relationship becomes unprofessional.
I am not responsible for delays caused by incomplete or late client submissions, unclear feedback, or technical issues on the client’s end.
Final deliverables are considered complete once the agreed revisions have been submitted and approved. Requests for re-exports or changes after project completion may be subject to additional fees.